Shipping and returns

We promise our designs are worth the wait. We take extra packaging and safety precautions to get our pieces to you in the best condition.

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call  or whatsapp us on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond in 48 hours. 

 

Domestic Shipping 

  • Domestic orders will reach you in 5-7 business days (excluding Saturday, Sunday and national holidays in India).
  • Personalised items could take up to 12 days.
  • Shipping is a minimum of INR 100 per product. If your order value goes over INR2299, celebrate- because the shipping is on us, and will cost you INR 0! (PAN India)

International Shipping 

  • International orders will reach you in 12-15 business days (excluding Saturday, Sunday and national holidays in India). 
  • You’ll need to pay additional duties and taxes requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately cannot refund you for more information about taxes and duty charges, please contact your local customs office for details.
  • Shipping is calculated at checkout on the basis of the weight of the product. 

General 

  • If you don’t receive your order despite the tracking portal showing delivery confirmation, please let us know ASAP- ideally within 48 hours. 
  • If you cancel your order, we may deduct shipping charges from your refund 

 

Exchanges and Returns 

Not happy with the product you received? We’ll fix that for you in no time. 

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

  • We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)
  • If your product is damaged or broken, please photograph this as soon as you open the packaging, and send it to us within 24 hours of receiving the order. You’ll receive instructions on next steps, and we’ll send you a free replacement.
  • We cannot offer exchanges or returns on discounted or personalised products, or on international orders unless the piece you received is damaged, broken or incorrect. 
  • Please get in touch with us directly for queries on cancellations and refunds. While we pledge money to charity as soon as we receive your purchase, your satisfaction comes first, and we’ll always prioritise ensuring you have the best experience.
  • If the product doesn't quite match your home aesthetics, returns are welcome. Please note that in that case any shipping or personalisation charges are non-refundable.
  • For bottle returns, any unused Sipster bottle in its original packaging can be returned for a refund within 24 hours of receiving the order. However, the product will not be accepted if the labels and stickers have been removed. Unfortunately, we cannot accept exchange requests for bottles.

At The Plated Project, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.theplatedproject.com.

Information We Collect

When you visit our website, we may collect certain personal information, including your name, email address, phone number, and address details such as city, state, and country. We also collect technical data like your IP address and cookie information to help us understand how you interact with our site.

How We Use Your Information

The information we collect is used to improve your experience on our website and to communicate with you about our products and services. We also use this information to personalize your experience, provide customer support, process transactions, and send you updates and notifications.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for purposes like website management, customer service, and marketing. These third parties are required to keep your information confidential and use it only for the purposes we specify.

 Your Consent and Control

By using our website, you consent to our Privacy Policy. You have the right to:

  • Access your personal information
  • Correct any inaccuracies
  • Request deletion of your information

To make any requests, please contact us at info@theplatedproject.com.

Cookies

We use cookies to enhance your experience on our website. You can choose to accept or refuse cookies through your browser settings.

Data Security

We take the security of your personal information seriously and use various measures to protect it. However, please remember that no method of transmission over the internet is 100% secure.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Your continued use of our website after any changes to this Privacy Policy will constitute your acknowledgment of the modifications.

If you have any questions about this Privacy Policy, please contact us at info@theplatedproject.com.